What we collect
Section 01
When you submit an enquiry form, we collect the details you enter: typically your name, organisation, email address, telephone number if provided, and the content of your message. We also receive standard technical information generated by your visit, such as the pages requested and the time of the request, in server logs kept by our hosting provider.
We do not run analytics profiling across other sites, we do not build advertising audiences from this website, and we do not ask for information we have no reason to hold. If you contact us by telephone or reply to an email thread, we keep the correspondence in the same way as a form submission, alongside the working notes needed to prepare a response.
Why we collect it
Section 02
Enquiry details are used to respond to your message, to arrange and prepare for a scoping conversation, and to keep a record of the correspondence. Server logs are used to keep the site running and to investigate faults or abuse. We do not use enquiry data for marketing and we do not sell it.
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Replying to the enquiry you sent and answering any follow-up questions you raise.
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Deciding whether we are the right partner for the work and preparing a scoping discussion.
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Keeping a factual record so that anyone picking up the thread later has the context.
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Watching the site for faults, unusual traffic and abuse so it stays available to everyone else.
Legal basis
Section 03
We process enquiry data on the basis of legitimate interests in responding to a business enquiry you have initiated, and where a contract follows, on the basis of performing that contract. Server log processing is carried out on the basis of legitimate interests in maintaining the security and availability of the site.
Enquiry correspondence
Legitimate interests and, where applicable, performance of a contract
Server logs
Legitimate interests in maintaining security and availability
Legal and tax records
Compliance with legal obligations that apply to the company
How long we keep it
Section 04
Enquiry correspondence is retained for as long as needed to deal with the enquiry and any resulting engagement, and thereafter for a reasonable period to meet legal, tax and accounting obligations. Server logs are retained for a limited period by our hosting provider and then deleted.
If you ask us to delete correspondence and we are not required to hold it for another reason, we remove it from the working inbox and any related request record. Where correspondence is tied to a live engagement, the retention terms in that engagement's contract set the period and are applied instead.
Who we share it with
Section 05
We do not sell personal data. Data may be processed by service providers who host the website or provide email services on our behalf, and may be disclosed where required by law or to establish or defend legal claims. Where a service provider processes data outside the UK, appropriate safeguards are put in place.
Where a service provider sits outside the UK, we rely on the safeguards that apply to the transfer and require the provider to handle the data only for the purpose we engaged them for. We do not pass enquiry details to commercial marketing lists under any circumstances.
Your rights
Section 06
Under UK data protection law you may request access to the personal data we hold about you, ask for it to be corrected or erased, object to or restrict its processing, or request that it be transferred to another controller. Requests can be sent to [email protected]. You also have the right to complain to the Information Commissioner's Office.
Request a copy of the personal data we hold about you.
Ask us to correct or erase details that are out of date or wrong.
Object to or restrict the processing of your data in a relevant case.
Ask for a portable copy that can be moved to another controller.
We may ask you to confirm your identity before responding to a request so that we do not disclose data to the wrong person. You can also raise a concern with the Information Commissioner's Office if you are not satisfied with how we have handled a request.
Cookies
Section 07
The site uses cookies as described in our cookie policy, which is linked in the footer of every page. The cookie policy sets out the categories of cookies used and how to control them in your browser.
Cookies are small text files placed on your device by the site you are visiting. They are used here to keep the site working and, where consent is given, to understand how pages are used. You can change or withdraw consent at any time through the notice that appears when you first visit, or by adjusting your browser settings.
Changes to this policy
Section 08
This policy may be updated to reflect changes in how the site operates or in applicable law. The current version is the one published on this page. Material changes affecting how enquiry data is handled will be reflected here before they take effect.
The date at the top of this page shows when the current version was published. We do not maintain a public archive of previous versions, but if you need to know what a change covered you can ask us and we will explain it.