Legal

Privacy Policy

How SOLARIS INNOVATIONS LTD handles personal data collected through this website.

Controller
SOLARIS INNOVATIONS LTD
Company number
17483962
Registered office
1 New Change, London, England, EC4M 9AF
Privacy enquiries
[email protected]
Last published
11 November 2026

About this policy

This policy explains how SOLARIS INNOVATIONS LTD handles personal data collected through the website at solarisinnovations.digital. The data controller is SOLARIS INNOVATIONS LTD, registered in England with company number 17483962, registered office 1 New Change, London, England, EC4M 9AF. Privacy enquiries can be sent to [email protected].

It covers what we collect when you send an enquiry or simply browse the site, why we hold that information, how long we keep it, who may process it on our behalf, and the rights you have under UK data protection law. It applies to this website only; where we are engaged to deliver systems integration or managed operations work, the contract and any data processing agreement for that engagement set out the additional terms.

What this page covers

The sections of this policy

Each heading below is a section further down the page. Use it to jump to the part you need.

What we collect

Section 01

When you submit an enquiry form, we collect the details you enter: typically your name, organisation, email address, telephone number if provided, and the content of your message. We also receive standard technical information generated by your visit, such as the pages requested and the time of the request, in server logs kept by our hosting provider.

We do not run analytics profiling across other sites, we do not build advertising audiences from this website, and we do not ask for information we have no reason to hold. If you contact us by telephone or reply to an email thread, we keep the correspondence in the same way as a form submission, alongside the working notes needed to prepare a response.

Why we collect it

Section 02

Enquiry details are used to respond to your message, to arrange and prepare for a scoping conversation, and to keep a record of the correspondence. Server logs are used to keep the site running and to investigate faults or abuse. We do not use enquiry data for marketing and we do not sell it.

  • Replying to the enquiry you sent and answering any follow-up questions you raise.
  • Deciding whether we are the right partner for the work and preparing a scoping discussion.
  • Keeping a factual record so that anyone picking up the thread later has the context.
  • Watching the site for faults, unusual traffic and abuse so it stays available to everyone else.

How long we keep it

Section 04

Enquiry correspondence is retained for as long as needed to deal with the enquiry and any resulting engagement, and thereafter for a reasonable period to meet legal, tax and accounting obligations. Server logs are retained for a limited period by our hosting provider and then deleted.

If you ask us to delete correspondence and we are not required to hold it for another reason, we remove it from the working inbox and any related request record. Where correspondence is tied to a live engagement, the retention terms in that engagement's contract set the period and are applied instead.

Who we share it with

Section 05

We do not sell personal data. Data may be processed by service providers who host the website or provide email services on our behalf, and may be disclosed where required by law or to establish or defend legal claims. Where a service provider processes data outside the UK, appropriate safeguards are put in place.

Where a service provider sits outside the UK, we rely on the safeguards that apply to the transfer and require the provider to handle the data only for the purpose we engaged them for. We do not pass enquiry details to commercial marketing lists under any circumstances.

Your rights

Section 06

Under UK data protection law you may request access to the personal data we hold about you, ask for it to be corrected or erased, object to or restrict its processing, or request that it be transferred to another controller. Requests can be sent to [email protected]. You also have the right to complain to the Information Commissioner's Office.

Request a copy of the personal data we hold about you.

Ask us to correct or erase details that are out of date or wrong.

Object to or restrict the processing of your data in a relevant case.

Ask for a portable copy that can be moved to another controller.

We may ask you to confirm your identity before responding to a request so that we do not disclose data to the wrong person. You can also raise a concern with the Information Commissioner's Office if you are not satisfied with how we have handled a request.

Cookies

Section 07

The site uses cookies as described in our cookie policy, which is linked in the footer of every page. The cookie policy sets out the categories of cookies used and how to control them in your browser.

Cookies are small text files placed on your device by the site you are visiting. They are used here to keep the site working and, where consent is given, to understand how pages are used. You can change or withdraw consent at any time through the notice that appears when you first visit, or by adjusting your browser settings.

Changes to this policy

Section 08

This policy may be updated to reflect changes in how the site operates or in applicable law. The current version is the one published on this page. Material changes affecting how enquiry data is handled will be reflected here before they take effect.

The date at the top of this page shows when the current version was published. We do not maintain a public archive of previous versions, but if you need to know what a change covered you can ask us and we will explain it.

Before you send

What you can expect from us

Enquiries submitted through this site are handled by the same team that would run the work. If your message concerns a legacy estate, a migration, or a managed service, that context helps us come back to you with something useful rather than a form letter.

The controller in one place

Legal name
SOLARIS INNOVATIONS LTD
Registered in England
17483962
Registered office
1 New Change, London, England, EC4M 9AF
Telephone
+447540477081
Working hours
Monday to Friday, 09:00–18:00

If you are unsure whether something on this page applies to your situation, write to [email protected] and we will point you to the right part of the policy or the right contact.

Back to the top