1 New Change, London EC4M 9AF
Start with the interface that causes the most tickets
Telephone during working hours reaches a person directly. Enquiries are read by the people who would work on the engagement.
Company details
SOLARIS INNOVATIONS LTD
London, England
EC4M 9AF
United Kingdom
- Company registration number
- 17483962
- Telephone
- +447540477081
- [email protected]
- Working hours
- Monday to Friday, 09:00 to 18:00 UK time, excluding public holidays.
The most useful first conversation is specific
If you can name the integration that generates the most support tickets, or the system that nobody currently wants to touch, that is a better starting point than a general description of your estate.
If you cannot name one yet, that is also a fine place to start. A short description of the specific problem is more helpful at this stage than a full requirements document.
Reach us directly
How to reach us
Telephone
Reaches a person directly
During working hours, calling +447540477081 puts you through to a person, not a queue. If you have an existing estate map or architecture diagram, mention it; we will ask for it if it helps.
Email & form
One inbox, in the order received
Email to [email protected] and the enquiry form below arrive in the same inbox and are answered in the order received. A short note is enough to start.
Live incident
Say so in the subject line
If your enquiry concerns a live incident rather than a new project, say so in the subject line and it will be routed differently. Existing clients with a support escalation should use the contact details in their service contract rather than this form.
Out of hours
Separate escalation routes
Managed operations clients have separate out-of-hours escalation arrangements agreed in their service contract. Those routes are monitored outside office hours and are not affected by the office hours above.
What to include
The first reply
What happens after you send it
Read by engineers
Your enquiry is read by one of the people who would work on the engagement, not a sales team. You will normally hear back within two working days with either a proposed time for a scoping call or a question that needs answering first.
An hour, no charge
The scoping call itself takes about an hour and there is no charge for it. Bring the systems involved, whether the estate is on-premise, cloud or hybrid, which sector you operate in, and any regulatory obligations attached to the data.
An honest answer
If we are not the right firm for the work, we will say so in that first reply rather than after a call. If you already have an estate map or architecture diagram, mention it — it saves time on both sides.
Send an enquiry
Start the conversation
This form is for new enquiries only. Existing clients with a support or escalation query should use the contact details in their service contract — those routes are monitored outside office hours and this form is not.
Where we are
Registered office
SOLARIS INNOVATIONS LTD1 New Change
London, England
EC4M 9AF
United Kingdom
Working hours
- Monday – Friday
- 09:00 – 18:00 UK time
- Saturday – Sunday
- Closed
Public holidays are excluded. Managed operations clients have separate out-of-hours escalation arrangements agreed in their service contract, which are not affected by these office hours.
Not sure this is the right fit
If we are not the right firm, we will say so in the first reply
If your estate is regulated — financial services, energy, public sector — and the integration work sits between systems nobody currently owns, that is exactly the conversation to start. One email, or one call during working hours, is enough.